Elite Service Details

At CCTV Imports, our commitment to you does not stop after you complete your order. We want to make sure that we have exceeded all of your expectations and that we have provided you with the best customer service in the CCTV industry. That is why we came up with our Elite Customer Service Programs. Here's what we promise to each and everyone of our customers:

110% Low Price Guarantee
We will not be undersold and will match a published price PLUS 10% of the difference on identical products.

FREE Lifetime Technical Support
We promise to help you with any technical issues you may have with any of our products for as long as you own the product.

The BEST Warranty In The CCTV Industry
We are so sure of the quality of our products, we offer an initial 30 day money back guarantee if you are not satisfied with your purchase. PLUS, a one year warranty is provided on all of our products FREE of charge. Some of our higher quality products come with 2 and 5 year warranties. See our Elite Gold and Elite Platinum Products for more details.

The BEST Customer Service In The CCTV Industry
With 12 years of proven excellence in customer service, we take that extra step to make sure you are satisfied with your purchase. One of our CCTV Imports representatives will contact you within 7 days to confirm delivery and to answer any questions you may have.

Same Day Shipping
When you order from CCTV Imports during normal business hours, your order will go out the same day. Some exceptions do apply.

FREE Drop Shipping
Drop shipping is available to all our customers at no extra cost.

Large Inventory Of Products
With over 400 different products in stock, we are sure to have the exact CCTV equipment you are looking for. We have a 24,000 sq. foot home office in Madisonville, LA. and also a new distribution center in City of Industry, CA.

Special Dealer Pricing
Become a CCTV Imports dealer and receive wholesale pricing and quantity discounts on all our products. We also offer blind drop shipping to your customer at no extra cost to you. Contact a representative today and find out how you can become a dealer. If you would like to become a dealer complete our application online.

Sell CCTV Imports Products On Your VERY OWN PERSONAL WEBSITE!!
As an added bonus to all of our dealers, we can set you up with your own personal website featuring all of our products! Call us for more details or visit our demo site to see an example of what your website would look like. Customizations are available.

Note: 110% Guarantee does not include closeouts, special orders, items from an expired sale or catalog, or typographical errors. Proof of competitor's written price is required. Other restrictions may apply