DVR Tech Support FAQ

How do i get a static IP address for my connection?

The Static IP address is something your ISP (Internet Service Provider) would be able to setup for you. A Static IP is an IP address that does not change if you connect or disconnect from the internet. Only your ISP can provide this to you, we cannot.

Where do i put the static IP information for my connection?

This information is to be put into the DVR once you've obtained all of it from your ISP or once you have the router setup and are able to connect to the internet. It's recommended by CCTV Imports to use a Linksys router being as they are easily setup and can be remotely managed if you are to run into an issue connecting it.

How many Frames Per Seconds will I see online?

There is no way to tell exactly how fast your video will come across the Internet. The speed depends on your connection to the Internet and the DVR's connection to the internet as well. The DVR's can use any sort of a Ethernet connection but are not compatable with a dial up modem connection.

How many computers can be connected online to view the video from the DVR online?

This depends entirely on the DVR itself. Some DVR's we have will allow 1 connection while some allow up to 15.

What are the RCA jacks for on the back of the DVR?

The RCA jacks on the rear of the dvr are for audio (if applicable). Also you will notice BNC "Loop" outputs on the rear of the DVR's and these are for use if you would like to view a specific camera on a seperate monitor to watch specifically.

What about phone tech support?

Tech support is available via phone 8-5 CST Monday - Friday. Please review your manuals before calling to save time and help keep our phone support free.

What about email tech support?

Email tech support at tech@cctvimports.com. Emails are normally answered within 6 hours and it may be faster to email than to call. This way we can send you a link or any software that you may need.